My Printer Will Scan Nut Not Upload to My Computer

Z7_3054ICK0KGTE30AQO5O3KA30N0

hp-concentra-wrapper-portlet

Actions

HP Printers - Cannot Select Document File Type When Scanning With HP Solution Center

This certificate pertains to all multifunction printers with HP Solution Center software connected to a Windows computer.

When you scan from HP Solution Center in Windows, the PDF file type is not available.

Windows 8

Use these solutions for the Windows viii operating system.

Solution one: Check the HP Solution Centre settings

Brand sure that you are using the correct settings in HP Solution Heart:

1. Right-click the First push () or the lower left corner of the screen, click Search, type HP Solution Center, and so press Enter.

2. Click the printer icon for the printer that y'all use to scan.

3. Click Scan Certificate.

   note:

   Exercise not select Scan Picture, fifty-fifty if the item that y'all want to scan to PDF is a picture. The Scan Picture pick limits the list of file types to motion picture file types, which excludes the PDF option.

   A screen displays to prompt for scan settings.

   If a settings prompt screen does not display, a preference might be set to bypass the prompt. Follow these steps to turn on the settings prompt and restart the scan:

   1. Cancel the pending scan, return to the home screen of HP Solution Heart, and then click the Settings option.

   2. Click Browse Settings, and so click Scan Document Settings. The Scan Push button Settings window opens.

   3. Cheque the settings in the Browse Certificate button surface area: Brand sure to select the checkbox next to Prompt for settings at the fourth dimension of the scan, and and so click OK.

   4. Click Home to return to the home screen, and then click Scan Document to kickoff the scan once again.

4. On the settings prompt screen, make sure that the "moving-picture show" option is non selected. The software varies by printer, but you lot can wait for the following:

   • If you encounter What are you scanning in the upper-left corner of the window, select Document, not "Moving picture."

   • If you run into a list of Scan Shortcuts on the left side of the window, make certain that you do not select whatever shortcuts that refer to "Motion-picture show."

5. For the Scan to setting, click your scan destination in the drop-down list.

   annotation:

   The PDF file type might be available for more than than one "Scan to" destination. If you lot are non sure what destination to select, Salvage to file is a good selection to get-go with.

6. For the File Blazon setting, look for PDF in the drop-down list.

   • If PDF is nevertheless not an option, continue to the solution to Reinstall the Adobe Reader software.

   • If PDF is an pick, no further steps are necessary. Y'all can continue with the scan.

     note:

     If PDF is an option in HP Solution Centre, but non when you employ the browse push on your printer, you demand to apply HP Solution Eye to create the settings for the scan button on the printer. For instance, you need to create settings for the "Scan to" destinations, file type, save location, preview choice, etc. For some HP printers these settings combine into "Shortcuts" that volition appear on the command console display. For other HP printers, you create a "Destination list" that volition appear on the control panel display.

     The steps to set up the scan push on your printer vary depending on your printer model, and the software version. For specific instructions, click the Assistance button on the home screen or settings screens in HP Solution Center.

Solution two: Reinstall the Adobe Reader software

Adobe Reader software must be installed on your computer to allow you to open and read PDF files. Installing or upgrading Adobe Reader software after you lot install the printer software might cause you to lose the PDF option for scanning in HP Solution Centre. Follow these steps to remove and reinstall the Adobe software (or install for the first fourth dimension) before you proceed on to installing the HP software.

1. Correct-click the Outset button () or the lower left corner of the screen, and then click Programs and Features.

2. Look for Adobe Reader.

   • If Adobe Reader is not installed, go on to the next footstep to download and install it.

   • If Adobe Reader is installed, remove it now: Click Adobe Reader, click Uninstall, and so follow the on-screen instructions to complete the process.

3. Go to world wide web.adobe.com, click Get Adobe Reader, and then follow the on-screen instructions to download and install the software.

   notation:

   Brand sure you select the correct language and computer operating arrangement before downloading.

4. Once the software installation finishes, try to browse again.

Solution three: Uninstall and reinstall the HP software

Information technology is possible that the printer software did not install correctly. Or, y'all might have excluded some necessary software components if you performed a custom installation. Use one of the following options to obtain the software you demand.

Step one: Uninstall the existing software

Use one of the following methods to remove the print commuter and other software. If 1 method does not work, proceed to the side by side one.

notation:

If asked to remove shared files, click No. Other programs that share these files might non work if you delete the files.

Method one: Run the HP uninstaller from the printer folder

1. Right-click the Kickoff push () or lower left corner of the screen, click Search, blazon HP, and so click the proper name of your printer.

2. Click Uninstall or Uninstall Software, and so follow the on-screen instructions to complete the software removal.

Method ii: Uninstall the software using the Windows Control Console

1. Correct-click the Get-go button () or the lower left corner of the screen, and and so click Programs and Features.

2. In the list of installed programs, notice your HP printer driver. The driver might non be listed by printer name. Look for the printer type, such every bit Photosmart, Officejet, PSC, or Deskjet. For example:

   • HP Deskjet Printer Driver Software 9.0

   • HP Photosmart All-in-Ane Software viii.0

3. Click the commuter, and then click Uninstall.

4. Follow the on-screen instructions to complete the software removal.

   To remove other software components associated with your printer, echo steps 1 - five in this method for each component.

5. Restart the computer.

Footstep ii: Download and install the software from the HP website

1. Turn on the printer.

2. Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cablevision if needed.

4. If a Allow's identify your product to get started folio displays, click Printer, type your printer model number, and and then click Submit.

5. If you demand to modify the operating system, click Modify, select your version, and so click Change.

6. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

Windows seven

Use these solutions for the Windows 7 operating system.

Solution one: Check the HP Solution Middle settings

Brand sure that you lot are using the correct settings in HP Solution Center:

1. Click the Windows icon (), click All Programs, click the HP folder, and then click HP Solution Center.

2. Click the printer icon for the printer that you utilize to scan.

3. Click Scan Document.

   note:

   Do not select Scan Moving-picture show, even if the detail that you want to scan to PDF is a picture. The Scan Motion-picture show selection limits the list of file types to movie file types, which excludes the PDF choice.

   A screen displays to prompt for scan settings.

   If a settings prompt screen does non display, a preference might be set to featherbed the prompt. Follow these steps to turn on the settings prompt and restart the scan:

   1. Cancel the pending scan, return to the domicile screen of HP Solution Center, and so click the Settings selection.

   2. Click Browse Settings, and and then click Scan Document Settings. The Scan Button Settings window opens.

   3. Check the settings in the Scan Certificate push button area: Make certain to select the checkbox side by side to Prompt for settings at the time of the scan, and and then click OK.

   4. Click Home to return to the home screen, and then click Browse Document to start the browse again.

4. On the settings prompt screen, make sure that the "picture" option is not selected. The software varies past printer, only you tin look for the following:

   • If you run across What are you lot scanning in the upper-left corner of the window, select Document, not "Movie."

   • If you see a list of Browse Shortcuts on the left side of the window, make sure that you do not select any shortcuts that refer to "Flick."

5. For the Scan to setting, click your scan destination in the driblet-down list.

   note:

   The PDF file type might be available for more than than one "Scan to" destination. If y'all are non sure what destination to select, Save to file is a expert selection to starting time with.

6. For the File Type setting, expect for PDF in the drop-down list.

   • If PDF is nonetheless non an option, continue to the solution to Reinstall the Adobe Reader software.

   • If PDF is an option, no further steps are necessary. You tin can keep with the scan.

     notation:

     If PDF is an option in HP Solution Centre, simply not when y'all utilise the scan button on your printer, you need to apply HP Solution Center to create the settings for the scan button on the printer. For example, you lot need to create settings for the "Scan to" destinations, file type, salvage location, preview option, etc. For some HP printers these settings combine into "Shortcuts" that will appear on the control console display. For other HP printers, you create a "Destination list" that will appear on the command panel display.

     The steps to set upwards the scan push on your printer vary depending on your printer model, and the software version. For specific instructions, click the Help push button on the domicile screen or settings screens in HP Solution Eye.

Solution ii: Reinstall the Adobe Reader software

Adobe Reader software must exist installed on your computer to allow you to open and read PDF files. Installing or upgrading Adobe Reader software after yous install the printer software might crusade you to lose the PDF choice for scanning in HP Solution Center. Follow these steps to remove and reinstall the Adobe software (or install for the commencement time) before yous go along on to installing the HP software.

1. Open the list of installed programs: click the Windows icon (), click Command Console, and then double-click Programs and Features.

2. Look for Adobe Reader.

   • If Adobe Reader is not installed, continue to the next pace to download and install it.

   • If Adobe Reader is installed, remove it at present: Click Adobe Reader, click Uninstall, and and so follow the on-screen instructions to complete the procedure.

3. Become to www.adobe.com, click Get Adobe Reader, and then follow the on-screen instructions to download and install the software.

   notation:

   Make certain you select the right language and computer operating system before downloading.

4. Once the software installation finishes, try to browse again.

Solution three: Install the HP software

Information technology is possible that the printer software did non install correctly. Or, you might have excluded some necessary software components if you lot performed a custom installation. Utilise one of the following options to obtain the software you need.

Option ane: Install from the printer CD

Follow these steps to remove the printer software, then install the software from the printer CD.

Of import: If your printer connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the printer now.

Pace one: Uninstall the existing software

Apply one of the post-obit methods to remove the impress commuter and other software. If ane method does not work, continue to the next one.

notation:

If asked to remove shared files, click No. Other programs that share these files might not work if you lot delete the files.

Method i: Run the HP uninstaller from the printer CD

1. Insert the CD that came with your printer into the CD drive of the computer, then look a few seconds for the software to start.

   annotation:

   If the software does not start automatically, click the Windows icon (), click My Figurer, and and so double-click the CD drive.

2. Click the Uninstall option, and then follow the on-screen instructions to complete the software removal.

   note:

   If the Uninstall option does not display or is unavailable, proceed to the next method to uninstall the software.

Method 2: Run the HP uninstaller from the printer folder

1. Click the Windows icon (), and then click All Programs.

2. Click the HP or Hewlett Packard binder, and and then click the folder for your printer. The folder is labeled co-ordinate the printer series number.

   If there is no folder for your printer, continue to the next method to uninstall the software.

3. Click Uninstall or Uninstall Software, and then follow the on-screen instructions to complete the software removal.

Method three: Uninstall the software using the Windows Command Panel

1. Click the Windows icon (), and so click Control Panel.

2. Access the program list:

   • Control Console Home view: Under Programs, click Uninstall a Program.

   • Classic view: Double-click Programs and Features.

3. In the list of installed programs, detect your HP printer driver. The driver might not be listed past printer proper noun. Wait for the printer type, such as Photosmart, Officejet, PSC, or Deskjet. For example:

   • HP Deskjet Printer Driver Software 9.0

   • HP Photosmart All-in-One Software 8.0

4. Click the driver, and then click Uninstall.

5. Follow the on-screen instructions to complete the software removal.

   To remove other software components associated with your printer, echo steps 1 - 5 in this method for each component.

6. Restart the computer.

Step two: Install the software from the printer CD

1. Turn on the printer.

2. Insert the printer CD into the CD drive of the calculator, and then await a few seconds for the software installer to start.

   Click the Windows icon (), click My Figurer, and then double-click the CD drive.

3. Follow the on-screen instructions to stop installing the software.

4. Subsequently the software installs, attempt to scan again.

Option two: Download and install the software from the HP website

Follow these steps to remove the printer software, and and then download and install the most current complete software package for your printer.

Important: If your printer connects to the estimator with a USB cable or Ethernet cable, disconnect the cable from the printer now.

Pace ane: Uninstall the existing software

Use one of the following methods to remove the impress driver and other software. If one method does non work, continue to the next one.

annotation:

If asked to remove shared files, click No. Other programs that share these files might non piece of work if you delete the files.

Method one: Run the HP uninstaller from the printer CD

1. Insert the CD that came with your printer into the CD drive of the computer, and and so wait a few seconds for the software to offset.

   annotation:

   If the software does not get-go automatically, click the Windows icon (), click Calculator, and so double-click the CD drive.

2. Click the Uninstall option, and then follow the on-screen instructions to complete the software removal.

   note:

   If the Uninstall choice does non brandish or is unavailable, continue to the side by side method to uninstall the software.

Method two: Run the HP uninstaller from the printer folder

1. Click the Windows icon (), and then click All Programs.

2. Click the HP or Hewlett Packard folder, then click the binder for your printer. The folder is labeled co-ordinate the printer series number.

   If there is no folder for your printer, continue to the next method to uninstall the software.

3. Click Uninstall or Uninstall Software, then follow the on-screen instructions to complete the software removal.

Method three: Uninstall the software using the Windows Command Console

1. Click the Windows icon (), and so click Control Panel.

2. Click Programs and Features.

3. In the list of installed programs, find your HP printer driver. The driver might not be listed by printer name. Expect for the printer type, such as Photosmart, Officejet, PSC, or Deskjet. For example:

   • HP Deskjet Printer Driver Software 9.0

   • HP Photosmart All-in-1 Software 8.0

4. Click the driver, and then click Uninstall/Modify.

5. Follow the on-screen instructions to complete the software removal.

   To remove other software components associated with your printer, repeat steps ane - 5 in this method for each component.

6. Restart the computer.

Pace 2: Download and install the software from the HP website

1. Turn on the printer.

2. Disconnect the USB cablevision from the printer, if necessary. The software installation prompts you to connect the cable if needed.

4. If a Let's identify your product to get started folio displays, click Printer, blazon your printer model number, and then click Submit.

5. If y'all demand to alter the operating organisation, click Modify, select your version, and and so click Change.

6. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

Windows Vista

Employ these solutions for the Windows Vista operating system.

Solution ane: Cheque the HP Solution Center settings

Make certain that you are using the correct settings in HP Solution Middle:

1. Click the Windows icon (), click All Programs, click the HP folder, and then click HP Solution Center.

2. Click the printer icon for the printer that you use to scan.

3. Click Scan Document.

   note:

   Practice not select Browse Moving-picture show, fifty-fifty if the item that you desire to scan to PDF is a picture. The Scan Picture selection limits the listing of file types to flick file types, which excludes the PDF option.

   A screen displays to prompt for scan settings.

   If a settings prompt screen does not brandish, a preference might be set to bypass the prompt. Follow these steps to turn on the settings prompt and restart the browse:

   1. Cancel the awaiting scan, return to the home screen of HP Solution Centre, and and then click the Settings option.

   2. Click Scan Settings, and so click Scan Document Settings. The Scan Button Settings window opens.

   3. Cheque the settings in the Scan Document button expanse: Make certain to select the checkbox next to Prompt for settings at the fourth dimension of the scan, and so click OK.

   4. Click Dwelling to return to the abode screen, and and so click Browse Document to start the browse again.

4. On the settings prompt screen, brand sure that the "moving-picture show" option is not selected. The software varies by printer, but you can look for the following:

   • If yous see What are you scanning in the upper-left corner of the window, select Certificate, not "Movie."

   • If you see a list of Scan Shortcuts on the left side of the window, make sure that you do not select whatever shortcuts that refer to "Picture."

5. For the Scan to setting, click your scan destination in the drop-down list.

   note:

   The PDF file type might be bachelor for more than one "Scan to" destination. If you are not sure what destination to select, Salvage to file is a good pick to start with.

6. For the File Blazon setting, look for PDF in the driblet-down listing.

   • If PDF is even so not an choice, keep to the solution to Reinstall the Adobe Reader software.

   • If PDF is an pick, no further steps are necessary. You can go on with the scan.

     note:

     If PDF is an option in HP Solution Center, simply not when yous use the scan button on your printer, you need to use HP Solution Heart to create the settings for the scan button on the printer. For example, you need to create settings for the "Scan to" destinations, file type, save location, preview pick, etc. For some HP printers these settings combine into "Shortcuts" that will appear on the control panel display. For other HP printers, you create a "Destination list" that will appear on the control console brandish.

     The steps to prepare up the scan push button on your printer vary depending on your printer model, and the software version. For specific instructions, click the Help button on the abode screen or settings screens in HP Solution Center.

Solution two: Reinstall the Adobe Reader software

Adobe Reader software must be installed on your computer to let you to open and read PDF files. Installing or upgrading Adobe Reader software subsequently yous install the printer software might cause y'all to lose the PDF option for scanning in HP Solution Heart. Follow these steps to remove and reinstall the Adobe software (or install for the first time) before you continue on to installing the HP software.

1. Open the list of installed programs: Click the Windows icon (), click Control Panel, and then double-click Programs and Features.

2. Await for Adobe Reader.

   • If Adobe Reader is not installed, continue to the next step to download and install information technology.

   • If Adobe Reader is installed, remove it now: Click Adobe Reader, click Uninstall, and so follow the on-screen instructions to consummate the procedure.

3. Go to world wide web.adobe.com, click Get Adobe Reader, and then follow the on-screen instructions to download and install the software.

   note:

   Make sure yous select the correct language and computer operating system earlier downloading.

4. Once the software installation finishes, attempt to browse again.

Solution three: Install the HP software

It is possible that the printer software did non install correctly. Or, you might have excluded some necessary software components if you performed a custom installation. Use one of the following options to obtain the software you need.

Pick i: Install from the printer CD

Follow these steps to remove the printer software, and so install the software from the printer CD.

Important: If your printer connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the printer now.

Step one: Uninstall the existing software

Use one of the following methods to remove the print driver and other software. If ane method does not piece of work, go on to the next one.

note:

If asked to remove shared files, click No. Other programs that share these files might not work if you delete the files.

Method one: Run the HP uninstaller from the printer CD

1. Insert the CD that came with your printer into the CD drive of the computer, and then wait a few seconds for the software to start.

   note:

   If the software does not commencement automatically, click the Windows icon (), click Figurer, so double-click the CD bulldoze.

2. Click the Uninstall option, so follow the on-screen instructions to consummate the software removal.

   notation:

   If the Uninstall selection does not display or is unavailable, continue to the next method to uninstall the software.

Method two: Run the HP uninstaller from the printer binder

1. Click the Windows icon (), and then click All Programs.

2. Click the HP or Hewlett Packard binder, and then click the folder for your printer. The binder is labeled co-ordinate the printer series number.

   If there is no binder for your printer, continue to the next method to uninstall the software.

3. Click Uninstall or Uninstall Software, and and then follow the on-screen instructions to consummate the software removal.

Method three: Uninstall the software using the Windows Control Panel

1. Click the Windows icon (), and so click Command Console.

2. Access the plan list:

   • Control Console Home view: Under Programs, click Uninstall a Program.

   • Classic view: Double-click Programs and Features.

3. In the list of installed programs, find your HP printer driver. The driver might not be listed by printer proper name. Look for the printer blazon, such equally Photosmart, Officejet, PSC, or Deskjet. For example:

   • HP Deskjet Printer Commuter Software ix.0

   • HP Photosmart All-in-One Software 8.0

4. Click the driver, and and so click Uninstall.

5. Follow the on-screen instructions to consummate the software removal.

   To remove other software components associated with your printer, repeat steps i - 5 in this method for each component.

6. Restart the computer.

Stride two: Install the software from the printer CD

1. Plough on the printer.

2. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.

   Click the Windows icon (), click Computer, and then double-click the CD drive.

3. Follow the on-screen instructions to terminate installing the software.

4. After the software installs, endeavor to scan again.

Choice ii: Download and install the software from the HP website

Follow these steps to remove the printer software, and then download and install the most current complete software parcel for your printer.

Important: If your printer connects to the computer with a USB cablevision or Ethernet cablevision, disconnect the cable from the printer now.

Step one: Uninstall the existing software

Use one of the following methods to remove the print driver and other software. If i method does not work, continue to the next 1.

note:

If asked to remove shared files, click No. Other programs that share these files might not work if yous delete the files.

Method one: Run the HP uninstaller from the printer CD

1. Insert the CD that came with your printer into the CD drive of the figurer, and and then wait a few seconds for the software to start.

   note:

   If the software does not offset automatically, click the Windows icon (), click Estimator, and and so double-click the CD drive.

2. Click the Uninstall pick, and so follow the on-screen instructions to consummate the software removal.

   note:

   If the Uninstall option does not brandish or is unavailable, continue to the next method to uninstall the software.

Method two: Run the HP uninstaller from the printer folder

1. Click the Windows icon (), and so click All Programs.

2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according the printer series number.

   If there is no binder for your printer, continue to the next method to uninstall the software.

3. Click Uninstall or Uninstall Software, and then follow the on-screen instructions to complete the software removal.

Method three: Uninstall the software using the Windows Command Console

1. Click the Windows icon (), and so click Control Panel.

2. Access the program listing:

   • Command Panel Dwelling house view: Under Programs, click Uninstall a Program.

   • Classic view: Double-click Programs and Features.

3. In the list of installed programs, notice your HP printer driver. The driver might not be listed past printer name. Look for the printer type, such equally Photosmart, Officejet, PSC, or Deskjet. For case:

   • HP Deskjet Printer Driver Software 9.0

   • HP Photosmart All-in-One Software 8.0

4. Click the driver, and then click Uninstall.

5. Follow the on-screen instructions to complete the software removal.

   To remove other software components associated with your printer, repeat steps one - 5 in this method for each component.

6. Restart the calculator.

Footstep two: Download and install the software from the HP website

1. Turn on the printer.

2. Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cablevision if needed.

4. If a Let's identify your production to get started page displays, click Printer, type your printer model number, then click Submit.

5. If you need to change the operating system, click Change, select your version, and then click Change.

6. Under the Commuter heading, click Download for the total software package, or click Bones Drivers for other driver options.

Windows XP

Use these solutions for the Windows XP operating system.

Solution i: Check the HP Solution Eye settings

Brand sure that y'all are using the correct settings in HP Solution Centre:

1. Click Offset (), click All Programs, click the HP folder, and then click HP Solution Center.

2. Click the printer icon for the printer that y'all use to scan.

3. Click Scan Document.

   note:

   Do not select Scan Picture show, even if the item that y'all want to scan to PDF is a picture. The Scan Flick selection limits the list of file types to picture file types, which excludes the PDF option.

   A screen displays to prompt for browse settings.

   If a settings prompt screen does not display, a preference might be set to bypass the prompt. Follow these steps to turn on the settings prompt and restart the scan:

   1. Cancel the pending browse, and then click Settings.

   2. Click Scan Settings, and and then click Browse Document Settings. The Scan Push button Settings window opens.

   3. Cheque the settings in the Scan Document button expanse: Make sure to select the checkbox next to Prompt for settings at the time of the scan, so click OK.

   4. Click Domicile to return to the home screen, and then click Scan Document to outset the scan again.

4. On the settings prompt screen, make certain that the "picture" pick is not selected. The software varies by printer, but you can expect for the following:

   • If you come across What are you scanning in the upper-left corner of the window, select Document, not "Motion-picture show."

   • If you meet a list of Scan Shortcuts on the left side of the window, make sure that you do not select whatever shortcuts that refer to "Picture."

5. For the "Scan to" setting, click your scan destination in the drop-downward list.

   note:

   The PDF file type might be available for more than than one "Scan to" destination. If you are not sure what destination to select, Save to file is a good choice to start with.

6. For the File Type setting, expect for PDF in the drop-down list.

   • If PDF is all the same not an option, go along to the solution to Reinstall the Adobe Reader software.

   • If PDF is an option, no further steps are necessary. You lot can continue with the scan.

     note:

     If PDF is an option in HP Solution Center, only not when you use the scan button on your printer, you need to use HP Solution Center to create the settings for the scan button on the printer. For example, you demand to create settings for the "Scan to" destinations, file type, save location, preview option, etc. For some HP printers these settings combine into "Shortcuts" that volition announced on the control console display. For other HP printers, you create a "Destination list" that will announced on the control console display.

     The steps to set upward the browse button on your printer vary depending on your printer model, and the software version. For specific instructions, click the Help push on the home screen or settings screens in HP Solution Heart.

Solution 2: Reinstall the Adobe Reader software

Adobe Reader software must be installed on your reckoner to allow y'all to open up and read PDF files. Installing or upgrading Adobe Reader software later you install the printer software might cause you to lose the PDF pick for scanning in HP Solution Center. Follow these steps to remove and reinstall the Adobe software (or install for the first fourth dimension) before you go along on to installing the HP software.

1. Open the list of installed programs: Click Start (), click Control Console, and so double-click Add together or Remove Programs.

2. Look for Adobe Reader.

   • If Adobe Reader is not installed, go along to the adjacent step to download and install the software.

   • If Adobe Reader is installed, remove it at present: Click Adobe Reader, click Remove, and then follow the on-screen instructions to consummate the process.

3. Get to www.adobe.com, click Get Adobe Reader, and so follow the on-screen instructions to download and install the software.

   note:

   Make sure you select the correct language and figurer operating system before downloading.

4. One time the software installation finishes, try to scan again.

Solution iii: Install the HP software

It is possible that the printer software did not install correctly. Or, y'all might have excluded some necessary software components if you performed a custom installation. Use i of the following options to obtain the software y'all need.

Option one: Install from the printer CD

Follow these steps to remove the printer software, and then install the software from the printer CD.

Important: If your printer connects to the figurer with a USB cable or Ethernet cablevision, disconnect the cable from the printer now.

Step one: Uninstall the existing software

Utilize 1 of the following methods to remove the impress commuter and other software. If one method does not work, continue to the next i.

note:

If asked to remove shared files, click No. Other programs that share these files might not work if you delete the files.

Method one: Run the HP uninstaller from the printer CD

1. Insert the CD that came with your printer into the CD drive of the computer, and so wait a few seconds for the software to kickoff.

   note:

   If the software does not start automatically, click Start (), click My Computer, and so double-click the CD bulldoze.

2. Click the Uninstall option, and and then follow the on-screen instructions to complete the procedure.

   note:

   If the Uninstall option does non display or is unavailable, continue to the next method to uninstall the software.

Method two: Run the HP uninstaller from the printer folder

1. Click Beginning (), and then click All Programs.

2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The binder is labeled according the printer serial number.

   If at that place is no folder for your printer, continue to the next method to uninstall the software.

3. Click Uninstall or Uninstall Software, and then follow the on-screen instructions to complete the process.

Method 3: Uninstall the software using the Windows Control Panel

1. Click Get-go (), and then click Command Panel.

2. Double-click Add or Remove Programs. A listing of programs installed on your computer opens.

3. In the list of installed programs, find your HP printer driver. The driver might not be listed past printer proper name. Look for the printer type, such as Photosmart, Officejet, PSC, or Deskjet. For case:

   • HP Deskjet Printer Driver Software 9.0

   • HP Photosmart All-in-One Software 8.0

4. Click the driver, and then click Remove.

5. Follow the on-screen instructions to complete the process.

   To remove other software components associated with your printer, repeat steps 1 - 5 in this method for each component.

6. When y'all finish deleting software, restart the computer.

Step two: Install the software from the printer CD

1. Turn on the printer.

2. Insert the printer CD into the CD drive of the calculator, and and then look a few seconds for the software installer to starting time.

   If the installer does non outset automatically, click Start (), click My Figurer, and then double-click the CD drive.

3. Follow the on-screen instructions to cease installing the software.

4. After the software installs, endeavor to scan again.

Option two: Download and install the software from the HP website

Follow these steps to remove the printer software, and then download and install the almost current complete software package for your printer.

Of import: If your printer connects to the computer with a USB cablevision or Ethernet cable, disconnect the cable from the printer at present.

Pace one: Uninstall the existing software

Utilise one of the following methods to remove the print driver and other software. If one method does not work, continue to the next ane.

note:

If asked to remove shared files, click No. Other programs that share these files might not work if you delete the files.

Method one: Run the HP uninstaller from the printer CD

1. Insert the CD that came with your printer into the CD drive of the computer, and so await a few seconds for the software to start.

   note:

   If the software does non start automatically, click Get-go (), click My Computer, and then double-click the CD drive.

2. Click the Uninstall option, and and then follow the on-screen instructions to complete the procedure.

   note:

   If the Uninstall option does non display or is unavailable, continue to the side by side method to uninstall the software.

Method two: Run the HP uninstaller from the printer binder

1. Click Get-go (), and then click All Programs.

2. Click the HP or Hewlett Packard folder, and so click the binder for your printer. The binder is labeled according the printer series number.

   If at that place is no folder for your printer, go on to the side by side method to uninstall the software.

3. Click Uninstall or Uninstall Software, so follow the on-screen instructions to complete the process.

Method three: Uninstall the software using the Windows Control Console

1. Click Start (), and then click Control Console.

2. Double-click Add or Remove Programs. A list of programs installed on your reckoner opens.

3. In the list of installed programs, find your HP printer driver. The driver might not exist listed past printer proper noun. Look for the printer type, such as Photosmart, Officejet, PSC, or Deskjet. For example:

   • HP Deskjet Printer Driver Software nine.0

   • HP Photosmart All-in-One Software 8.0

4. Click the driver, and so click Remove.

5. Follow the on-screen instructions to complete the process.

   To remove other software components associated with your printer, repeat steps 1 - 5 in this method for each component.

6. When you finish deleting software, restart the computer.

Step two: Download and install the software from the HP website

1. Plough on the printer.

2. Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cablevision if needed.

4. If a Allow's identify your product to go started page displays, click Printer, type your printer model number, and then click Submit.

5. If you need to change the operating organisation, click Change, select your version, and so click Change.

6. Under the Driver heading, click Download for the total software package, or click Basic Drivers for other driver options.

smithyournized.blogspot.com

Source: https://support.hp.com/id-en/document/c01898721

Share this post